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  • sd@turbado 02:07 on June 5, 2019 Permalink |
    Tags: , ,   

    Turbado makes owning an iPhone better. 

    Turbado makes owning an iPhone better. Turbado doesn’t want you to suffer from FOMO.

    “Fear of Missing Out.” It’s a real thing. You may have experienced FOMO yourself.

    Maybe your friend got the latest and greatest iPhone from Turbado.

    Then your friend bragged about how the iPhone they got from Turbado comes with a lifetime warranty.

    Which is important because your friend is also notorious for dropping phones in the sink…when the sink is full.

    …And dropping his phone in parking lots. Where it gets its screen cracked.

    …And that one time your friend just decided he was sick of his iPhone problems and he threw it into an active volcano, only to somehow get it back a few minutes later. Wow, that must have been hot.

    Oh, no FOMO. Your friend has a better iPhone service than you. Not just a lifetime warranty from Turbado…but it also comes with Turbado’s premium service.

    Turbado gives you…hold onto your wig…because there are lots of benefits to buying your iPhone through Turbado:

    1. Next business day repair or exchange. Awesome.
    2. Anytime upgrade. Genius.
    3. Anytime return. Jackpot!
    4. Out of Warranty repairs? No problem.
    5. Free back rubs. OK, this one isn’t true. Yet.

    People all over the country are turning to Turbado for the ultimate iPhone experience.

    Don’t throw your iPhone in a volcano. Again. Turbado customer service will make you love your phone every step of the way.

    Get Turbado. It’s everything you’ve ever wanted in an iPhone experience…but better.

    Disclaimer: Turbado does not endorse the throwing of anything into an active volcano.

     
  • sd@turbado 07:15 on June 3, 2019 Permalink |
    Tags: , paas,   

    What is Turbado – a PaaS 

    Turbado logo new

    Turbado is a Product-as-a-Service company, we turn products into services.

    Customers don’t buy iPhones from us, but order an iPhone and get with it extra benefits:

    • lifetime warranty
    • next business day repair or exchange
    • anytime upgrade
    • anytime return
    • out of warranty repairs
    • 100% recycling, no waste goes to landfills

    and all at a very competitive price, and pay as you need the service, customers always get the best value through us, for any need they have.

    Effectively once first time buyers become our customers, they have no better alternatives to the services we offer, and they can choose what they want when the event occurs, no need to decide in advance.

    Our strategy is simple:

    1) Acquire first time buyers

    2) Take care of them as if they were our customers

    3) Convert them into our customers

    4) Take care of their needs for a lifetime

    The 1) stage is the most capital intense and least profitable, here we today work with 7M euros and did 165M turnover last year

    2) this stage is where we try to shine the most in customer support and in the ease of dealing with us

    3) this stage we try to lure them in to our ecosystem and get them to understand the benefits of staying with us and using our services anytime they need them, no need to look for other solutions, we know best

    4) keep them happy, take away their worries, deliver them best solutions on the go, for a lifetime

    Basically you can view Turbado as a curated ecosystem for the iPhone, where we help you to solve any problem you have, either in-house or with the best possible partners on the market, always looking for the best price to value ratio.

    And extend that to any brand, not only Apple, to any category of electronics, not only phones, and to any country, not only UK. That is Turbado

     
  • sd@turbado 16:04 on August 30, 2015 Permalink |
    Tags: financing, , supplier,   

    Turbado | A money making machine 

    WE PAY YOU 1000 EUR IF YOU HAVE INFORMATION THAT HELPS US. Read through:

    turbado funnel

    Put the right ingredients to the Turbado funnel and see this machine making money for you:

    Investors, Marketplaces, Suppliers, Factoring, Payment Processor. When you input all these in Turbado, magic happens, money is made. How Turbado makes this magic happen, is a story of its own. What we describe today is the necessary input to turn our machine on. (Help us to find the right ingredients and get paid 1000 Euros!)

    INVESTORS*

    The ideal source of company funding is our satisfied customer. We want our customers to become our investors, to share success with us and to love us even more. We are inviting our customers to invest as low as 15 Euros now and receive monthly interest to their bank account. A transparent, safe and easy to make investment that pays immediately. We are also inviting those of you who think big, to invest big.

    MARKETPLACES

    Our next customers are already waiting around the corner to spot our great offers. Marketplaces help our customers to compare these offers and decide for us. And we make sure the customer is well satisfied with his choice. We must be present where shoppers are going. Our power is not to tell you what to buy, but to offer you the best deal for what you want. We are always looking for an efficient way to bring in new customers. Maybe you have a suggestion in this field?

    SUPPLIERS*

    Quality in a product is not what the supplier puts in. It is what the customer gets out. Our customers are always happy about us, about our services and about the product itself. We don’t buy what the suppliers want to sell, we are looking for products our customers want. And because we believe we make money when we buy the products, it is then very easy for us to sell them. And it is very good for you to be our supplier as well. Let’s work together, grow together and make money together. Supply us and give us a credit line.

    FACTORING*

    Our customers are happy also because we accept every method they want to pay us. We even take their old electronics to pay for a new iPhone. And many times it means we must wait for 14 days or more to collect payments. This is where our financial and factoring partner comes in, with accounts receivable financing. We sell our receivables and collect money within 24 hours, so we can go out and put this money work hard for us in the next deal. Buy our secured receivables, customers’ money is on the way to you with a little profit atop from us.

    PAYMENT PROCESSOR*

    Believe it or not, in today’s connected world it is still difficult to receive money from customers instantly. Our customer pays when making an order, he is charged instantly, we are shipping out products the same day and delivering physical products across Europe the next business day. But the money, which are a bunch of 0’s and 1’s, take much longer to come to us, if we were to use any payment processor. We prefer to work with FAST payment processors, where we pay low fees (below 1%), get money instantly or within hours, have mid-market +0.5% exchange rates, and are able to receive payments within EU in ANY country. If you know such a company, let us know now.

     *if you know of any partner we should be working with, and we will be satisfied with them (working with them for 3+ months), then let us know and we pay you 1000 Euros for this information. Please note we are not paying for information about Marketplaces, and we are paying only for big investors (100k+ Euros investment).

     
  • sd@turbado 10:13 on August 27, 2015 Permalink |
    Tags: ,   

    Turbado is looking for investors 

    time-to-invest_turbado

    • invest 100k – 1M Euros
    • 20% p.a. interest rate
    • interest paid out monthly
    • secured by inventory and company shares
    • extra bonus for investors

    Invest in a proven company with internet shops in 5 countries, very high customer satisfaction (99.7%), above average margins, with low operation costs, able to sell products quickly (14 days average) and receiving 200+ new customers daily. Investor’s money is used for inventory and cash flow financing. It takes 7-14 days to collect payments from end customers (Cash On Delivery 7 days, Marketplaces hold money for 14 days, PayPal and other payment providers 7 days…), so it takes us 14 – 28 days to get products at competitive prices to our warehouse, list them in 5 countries, sell them, ship them out, collect payments and repeat.

    We believe that we should make money when we buy the products. As a great example are the popular GoPro cameras, which we sell daily 10+pieces. We can buy them daily from a local distributor for 365 Euros or we can buy 100-200 pcs at once from traders in Poland for 310 Euros. And the same applies to almost all commodities we sell. We must have great products at great prices on stock, so our customers get good deals, quick deliveries and a great customer service.

    We are able to pay out monthly interest, so you as our investor get your earned money regularly, you are always able to see LIVE what products we have on stock, how much money we are awaiting from customers, how much money we have on hand and how much stock is incoming. So you are always up-to-date with our company health and you can see that your investment is doing fine and thanks to it our company is growing and is able to generate profit.

    Contact us now for more details or send an email to Stefan Durina @ sd@turbado.eu.

    And as an extra bonus, we will take care of your smart phone needs, exchanging your old phone every year for the newest models. We give you the newest iPhone every year.

     
  • sd@turbado 11:44 on August 10, 2015 Permalink |
    Tags: , partner, phase two,   

    Turbado 2.0 – second phase initiated 

    Turbado phase 2

    Before we sell our company for 100+ Million Euros, we must grow to one million orders a year, 350M euros turnover, 14M euros profit and keep our high customer satisfaction level.

    And to come closer to our target, we are launching the second phase of our project:

    Phase TWO:

    • Get local distributors to use our platform
    • Setup logistics from third party warehouses to the final customer
    • Keep very high customer satisfaction
    • Sell as much as possible, as quickly as possible
    • Repeat

    The first project of Turbado 2.0:

    Launched a week ago in Czech Republic, listed on local marketplaces and price comparison websites, we take all products from local IT distributors, and thanks to our business model, we are able to sell their products at lower prices. After a successful testing period, we will offer their products also in Slovakia, Hungary, Poland and Germany, in every country we are active in. Then we get new suppliers from other countries, start them in one local country, and after the test period we get them on every other market we are present at.
    Our aim is to grow to 700 orders a day in December 2015, from the current 250-300 orders a day.

    Basically from our suppliers we need:

    • XML with product availability and export prices,
    • quick deliveries to our warehouse,
    • we need our suppliers to prepare packages for the final customer, with our invoice and our shipping label,
    • a credit line of 7-30 days
    • accept back customer returns within 14 days,
    • and help us with warranty repairs.

    For every company working with us, it could be a big boost in growth. Not only in their local market, but in every EU market with virtually no extra work needed, nothing to risk.

    We will be attending IFA Berlin in September 2015, if you want to meet us there and discuss further, we would be happy to do that.

     
  • sd@turbado 09:52 on May 18, 2015 Permalink |  

    Turbado | 40 Angry customers in one day 

    0a6f9a0c5d103d24520f53171b9bdae00b43124d1d579ccda6f314d39803d78f

    Last week Thursday in Hungary, as every other day, we handed over around 40 packages to GLS courier for next business day delivery.

    Friday noon, we started getting calls from angry customers why their new mobile phone has not arrived. Tracking numbers on GLS website showed as packages still in warehouse, not out for delivery.

    GLS has forgotten all our parcels in their depot and 40 Hungarian customers were left with a bad feeling about Turbado. To make this up, we immediately contacted all affected customers by phone, informing them what just happened and promising them speedy resolution, Monday delivery and that we make up for OUR mistake.

    Today, Monday we send out to every one of them a SORRY note, apologizing for not delivering what we promised and to make up for this mistake, we send them an extra phone charger. Even if they return their package, they can keep this gift, and we hope they will consider doing business with us in the future again.

    And to GLS, we informed them that mistakes like this are not acceptable for us, and if it happens again, we will be forced to look for a new courier company in Hungary. Every mistake, our own or that of our supplier, if it affects our customers, is our mistake, we must take responsibility for it and make up for it. Even unsatisfied customers can become satisfied or at least less unsatisfied, so we keep our strategy true = do everything a little better than others do.

     
  • sd@turbado 16:10 on May 1, 2015 Permalink |
    Tags: report,   

    Turbado | in April 2015 we have 6 Million Euros 

    2015-05-01 turbado 6000000

    Turbado by the end of April 2015 has received 23179 orders with an average value of 263.77 Eur, bringing in a revenue of over 6.1 Million Euros.

    All this with only 200k Euros stock inventory, a great team of sales people, warehouse staff and managers.

    Today we are active in Poland, Hungary, Slovakia, Czech Republic and Germany. Spain, France and the other countries we had to close for the shortage of money.

    Only 4 out of 1000 customers are not SATISFIED and would not recommend our company to others, mostly because they don’t feel safe about not being the owner of the device they get from us.

    Customers mostly like our price/value ratio, free shipping, next day delivery, express warranty replacement, but the most they talk about is our Superior Unexpected Customer Support. Our customers love how we treat them and they recommend us to their friends, colleagues and family. And over 8% of our orders are from repeated customers.

    At this stage, we are bringing in daily around 150 new customers and shipping out 180 mobile phones. This December we want to be at 700 items a day, so we have a lot of work ahead of us.

    The easiest to grow is to open new countries and tap into new markets, but that costs us around 50000 EUR per country (opening the local operation and breaking even). So Austria, Spain, France, UK and the rest of EU will have to wait a bit… we are making money to come to you.

     

     

     
  • sd@turbado 10:13 on October 14, 2014 Permalink |
    Tags: , , , , we need help   

    Turbado | We need your help! 

    Turbado is a network of internet shops in each EU country, based on an innovative business model, where you don’t buy your electronics, but use them as yours as long as you want it and we take care it will just work as intended.

    Since the first idea of creating Turbado, registering its trademark, developing and verifying its viability, changing what had to be changed, finding local managers in several EU countries, opening local companies, offices, finding local tax advisers, lawyers, accountants and throwing money at them to verify our business model works in each EU country, developing our websites, redesigning them for mobile devices, making them more user friendly, secure and easy to order, implemented every local payment and delivery method, implementing the different local legislatures, requirements, languages, translations and different expectations of the local markets, getting us registered to local catalogs, price comparison websites, building back-links, writing and publishing PR articles, further developing advanced functionality of our web-shops, opening our network of warehouses, finding and training the good people to work with, solving local and international logistics, developing a warehouse connector to every our web-shop, daily updating of our prices based on the market situation, talking and meeting with suppliers, distributors, manufacturers, payment processors, credit insurance companies, inventory financing companies, banks, potential investors, and many other tasks that are necessary for running a business,

    we arrived at the stage, where we need external help with financing our inventory, financing our growth into new countries and financing of the initial marketing expenses.

    Until now, we were able to self finance our entire operation, investing over one million euros into the pre-launch stages and arriving to a point, where we are operational in

    HUNGARY | SLOVAKIA | POLAND | CZECH REPUBLIC | SPAIN | GERMANY

    We have 42 staff members that support our company, we have 4 warehouses that are able to fulfill the daily orders and delivery the orders to the customer next business day, we are getting orders every day from each country and we are fulfilling them with over 98% customer satisfaction. And even customers that were not satisfied for whichever reason, get a small gift from us as an apology for not meeting his or her expectations and we learn and advance by solving every large and small problem on the way.

    Turbado was self financed by the money we made in the previous years in TVPartner, a B2B trading company, which is now out of money for 3 reasons:

    1) Most of our focus was on building our B2C platforms, where we invested our time and money (1M euros)

    2) Tax office in Slovakia, Poland and Czech Republic, from where we were exporting the goods we sold, owe us over 3M euros on VAT held back, having open some tax controls for over a year, as trading with mobile phones is apparently a high risk business, and they are checking every inch of our companies and those of our suppliers and of our customers. We just don’t know when will our money be paid back to us.

    3) We don’t have enough stock in our 4 warehouses, as we don’t have means to finance them (point 1 and 2) and this way we are getting way less orders in the 6 countries than what we would with sufficient inventory.

     

    WE NEED YOUR HELP!

    We need:

    1) inventory financing – this is the most crucial for us at the moment, to have enough stock in the 4 warehouses. ESTIMATED 1 million euros is needed in 2014 and 3 million euros in 2015

    2) marketing financing – we need to acquire customers by giving first and receiving later. ESTIMATED 1 million euros is needed to acquire 200k customers, iPhone owners, that will want to upgrade their iPhone to a new one through us

    3) growth financing – we want to open 6-8 new countries every year. ESTIMATED 100 thousand euros per country is needed for the pre-launch stage and another 100 thousand euros per country for the initial marketing expenses

    4) trade financing – this is to get back into B2B as we made 2 million euros profit in the previous 1.5 years, which we invested into our B2C operation and the tax office holds back our money. ESTIMATED 1 million euros is needed to resume our trading business and continue building on the established relationships and experience

    TURBADO investors wanted

    TURBADO investors wanted

    What we give:

    a) Turbado aims to fulfill one million orders a year with a turnover around 350 million euros and profits over 20 million euros (thanks to our innovative business model of long term rental)

    b) TVPartner aims to resume trading, supplying web-shops and achieve over 1M euros profit @ 50M euros turnover in 2015

    c) collateral of over 3M euros which the tax office owes us, secured stock inventory in our warehouses, warehouse building of 1000 m2 in Slovakia that is our property, worth 150k euros; movable properties of around 80k euros,

    d) higher than industry ROI (thanks to our innovative business model), secured by our previous investments and inventory, optionally secured by company stock

     

    WE WANT LONG TERM PARTNERSHIPS

    Our success of having over 80 thousand B2C customers and over 2600 suppliers and B2B customers and stable growth is achieved by our long term vision, long term partnerships with clients, employees and customers and by our efficiency at delivering and keeping delivering even in the more difficult times.

    So if you are an investor, banker, venture capitalist, enthusiast with money, a fundraiser or anyone that can give us support, WE NEED YOUR HELP now.

     
  • sd@turbado 20:11 on August 4, 2014 Permalink |
    Tags: customer validation, problem solved, , , valley of death   

    Turbado | From customer discovery to Customer validation 

    After spending over a year working on Turbado with our team of 30+ people, and burning almost 800 000 euros cash, I feel it is the time to come to market.

    From customer discovery stage, where we found a problem worth solving, tested it through customer interviews and landing pages, we developed a solution through customers. The question then becomes can we execute on a solution to these problems and get customers to pay us.

    Turbado enters the Valley of Death, aka Customer validation stage.

    The objective of this stage is to build something people will want and validate our innovative business model. This is the hardest and most uncertain stage, where we must find the right ways to showcase our solutions, to make our business repeatable and scalable. In turbado.sk we found out we need first to build up a customer base and trust, only then we can count the orders and scale our business, only then we can offer the ultimate solutions Turbado is about. And trust comes with time, stability, fulfilled expectations and over-delivering on promises.

    So after many thoughts, we make a first significant iteration to Turbado: Split our offer from one ultimate solution to a base offering that is good enough and costs less and a premium service that is excellent, but costs extra. Customers were asking for this in two ways: those would could pay for it said it is too good to be true and those who didn’t care about any extras, just wanted a lower price.

    So Turbado now competes on new fronts: a new for us are the price conscious buyers (account for over 40% of the market), then our preferred technology geeks that tend to upgrade their electronics very often (around 15% of the market) and buyers that look for best price-value ratio (around 30%). These in total now give us a target group of over 85% of the internet market and we will see where the customers will steer our company. We will follow them where they want us to go.

    We will start offering the lowest prices on the local markets, giving only the minimum expected services to our customers, but at the same time introduce them what Turbado really is and how they can become a part of it.

    We launch in August 2014 with this new iteration in Hungary, Slovakia and Spain. Shortly adding Poland, Czech Republic, Germany, France and Austria.  Let’s give those first new customers some Turbado experience. Let’s amaze them with our Superior Unexpected Customer Service. Welcome to the Valley of Death:

    turbado at the valley of death

    turbado at the valley of death

     
  • sd@turbado 15:04 on April 23, 2014 Permalink |
    Tags: redcoon,   

    Turbado | Redcoon vs Turbado 

    Redcoon vs Turbado

    Redcoon vs Turbado

    Redcoon was established in 2003 by Mr. Reiner Heckel | Turbado was established in 2014 by Mr. Stefan Durina

    Media-Saturn sees Redcoon as: Online sales only, targeted at price conscious buyers of electronics with no added value expectation | Turbado sees itself as Retail seller both online and later offline, targeted at price conscious buyers of electronics with expectation of long life high value add-on services

    redcoon is present in 10 countries: Belgium, the Netherlands, Germany, Denmark, Poland, Austria, France, Spain, Italy and Portugal: | turbado will be present in each 28 EU countries

    redcoon history:
    2003: Germany /  redcoon.de 
    2003: Spain /  redcoon.es 
    2003: Austria /  redcoon.at 
    2004: Portugal /  redcoon.pt 
    2005: Netherlands /  redcoon.nl 
    2006: Belgium /  redcoon.be  
    2008: Poland /  redcoon.pl 
    2008: Italy /  redcoon.it 
    2009: Denmark /  redcoon.dk 
    2010: France /  redcoon.fr

    turbado future: May 2014: Spain, Slovakia, Czech Republic, Hungary, Poland
    second half of 2014: France, Germany, Austria, United Kingdom, Netherlands, Belgium, Italy

    Redcoon Revenues for the fiscal year 2007/2008 at 138 million euros, in the fiscal year 2009/2010 at 354 million euros. turnover of redcoon in 2011 was expected 405M eur and reach 600 employees and it had a total loss of 2M eur in 2011 | Turbado is expected to be profitable from the beginning and reach 1 million orders a year in 2016/2017

    in 2013 Redcoon had 432M turnover and 650employees, no number on the profit/loss, but based on previous years, having same turnover and more employees, strongly suggests for a loss. [please leave a comment if you have more info] | Turbado launches in 2014 with 31 employees and expects to serve 100k customers in its first year in 12 countries

    Redcoon has 260k visitors a day, 180k products sold a month = 2.16M products a year — Redcoon is not considered exactly as a huge player – especially when compared to the physical locations of Media Markt and Saturn | Turbado has no visitors today, but expects to reach in one year 5M visitors in 12countries and 100k products sold that year — Turbado is still a disruptive concept we develop continually

    Redcoon’s reason why their turnover didn’t grow those years (2012 and 2013 over 2011) is, that redcoon was one of the biggest buyers on the gray market all over EU and when media-saturn bought them, they couldn’t continue buying on the gray market anymore, but had to buy from official distributors and partners — Redcoon was grown with shopping on the gray market in mind – a practice which the online retailer was not able to continue as Media-Saturn-daughter. | Turbado has strong sourcing background and offers a new business method. Apple would stamp us as Apple Authorized Service Provider and we want to be part of that Program if it gives our customers a clear advantage, like early access to the new iPhone

    Redcoon’s current numbers:
    5.5M customers in EU
    300000 products shipped a month
    650 employees in 10countries
    one warehouse in Germany with 53000m2
    260k visitors a day
    Turbado’s current numbers:
    0 customers
    0 products shipped a month
    31 employees in 6 countries
    3 warehouses in Europe with 2500m2
    20 visitors a day (mostly our collegues 🙂

    and this is the beginning of Turbado

     
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