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  • sd@turbado 14:06 on November 8, 2016 Permalink |
    Tags: , , ps4,   

    Turbado pays investors out monthly 

    ps4 1tb mafia 3

    Turbado just paid out interest to its investors the first time. Our software keeps track of each investment and every month pays out automatically 6-20% p.a.

    So if you invest 20000 eur, we offer 12% p.a. interest rate, what earns you 200eur monthly.

    Investor’s money helped us to buy 86″ LG TV’s and make a very nice profit on them, and in the next round, thanks to the investor’s money we were able to buy in big quantity the new SONY PS4 1TB slim + Mafia III consoles and this way we made extra 10 eur / unit.

    We wish we had more investors who would like to see their money work hard for them, gaining them 20% p.a. interest on an investment over 100 000eur.

     

     
  • sd@turbado 18:46 on October 10, 2016 Permalink |  

    How Turbado uses investor’s money 

    turbado_investor_example.jpg

    Last week one of our customers invested 20000 eur in Turbado. We give him 12% p.a. interest, paid out monthly, so he gets 200 eur a month as long as he wants.

    We found a good job for his money, so it works hard for him and helps Turbado to grow into the next billion euros business. We bought 5 pieces of LG’s new Super UHD 4K Quantum Display LED TV and listed them on Amazon, eBay and other marketplace in 7 EU countries we operate in. Purchase price 4900 Eur, sales price 9200 Eur and our profit 2700 Eur per piece.

    It took us 10 days to find the 5 customers, 2 days to deliver the product and the initial investment of our customer. You can Invest today as well, interest paid out monthly, and see your money work hard.

    This is what we do, we build money making machines.

     
  • sd@turbado 10:02 on August 29, 2014 Permalink |  

    Turbado | Too good to be true 

    After our successful launch in Slovakia, silent launch in Hungary, and a Facebook advertisement of our Story of an average Turbado Customer, we discovered that customers don’t believe us not only because we are new to the market, but also because our offer seems too good to be true. We further analysed this behavior and asked 90 potential customer for a short survey. The questions we asked:

    What type of mobile phone do you use? [iPhone/ Sony Xperia/ Nokia/ Samsung Galaxy/ Blackberry/ LG/ HTC/ Huawei/ Prestigio/ Google/ Sony Ericsson]

    How many times during the last 5 years have you changed your phone? For which models? And what was the reason for the change?

    What did you do with your old phone?

    How did you acquire the new phone?

    What did you base your decision on where to buy it? Were you looking for quality or price?

    Do you have a favorite e-shop?

    Have you ever purchased a used phone?

    Have your phone ever broken down? Have you had any problems with that? How long were you without a phone?

    What is your experience with customer care during the repairs?

    Would you rent a phone with the idea you can change it anytime for a new model and have it instantly replaced if malfunctioning or damaged?

    How much extra would you pay for this premium service?


    The results were very interesting, but the main question was still not answered, will the customers purchase our services?

    So we went alive, got a few orders and asked on Facebook around even more why they didn’t purchase their item from us. We have them in stock and offer a free next day delivery in the base price.

    The common denominator was that our offer seems TOO GOOD TO BE TRUE.

    So we went back to our drawing board and came up with another genius solution. 😀 People are used to pay extra for additional services. They like to pay extra for what they perceive is worth it, or what makes them feel better. Like NIKE sells their shoes. You can buy them for 40 eur, 70 eur or 110 eur, they are virtually the same, marketed as one better than another and everyone chooses what he or she can afford or how they want to be seen by others.


    Our Turbado Solutions have changed, we have lowered our prices a bit, split the services offered into a basic and premium service. In the basic offer we keep all what the customers expect to receive from a great company and we introduced the Premium Services additional package at +10% fee, where we have put all turbado specialties. And we added a new twist: if the customer doesn’t use our Premium Services, he would get the 10% fee back as a store credit and he could spend it on his next purchase.

    Soon we will roll out this new version to the general public in Slovakia and then in Hungary and other countries and see if customers respond to it well. And the interesting part will be to find out how many customer are willing to pay for the Turbado Premium Services.

     

    turbado premium partner

    turbado premium partner

     
  • sd@turbado 09:13 on August 16, 2014 Permalink |
    Tags: , , facebook, , , ,   

    Turbado | Customer validation through Facebook campaign 

    Over a week ago we launched a successful Facebook campaign for Turbado.sk. The title read: Do you have an iPhone? We give you a free charger! [Máte iPhone? Dáme Vám zadarmo nabíjačku!]

    The customer had to answer 3 simple questions: Which model of iPhone they currently have, if they would like to upgrade it for a new iPhone 5s 16GB and what EUR amount they would like to pay for the exchange.

    For everyone who answered these 3 questions, they could claim their free iPhone charger, given they fill out their shipping details, email address, phone number and IMEI number of their iPhone (in order to verify they really have an iPhone).

    Turbado iPhone charger

    Turbado iPhone charger

    We boosted that campaign on Facebook for 450 EUR, targeted on male and female in Slovakia interested in iPhone, and with no age restriction. According to FB stats, we achieved 207399 paid Reach, spent every cent of 450 EUR, got 7416 actions: 5 Photo clicks, 6762 Link Clicks, 452 Page Likes, 327 Post Likes, 49 Shares and 273 people commented for a total of 532 comments.

    turbado.sk FB campaign results

    turbado.sk FB campaign results

    We found the highest value of this FB campaign over the previous SMS campaigns was the engagement we got from users and the many questions and critics we received, that help us to understand better our customers, their needs and wants, what are they afraid of. Check out this PDF for a translation of these comments: Turbado.sk Customers FB comments.

    Our FB campaign also triggered chats and posts on forums and websites outside of FB, some users gave us back an extra thanks, like creating this animated video of  Turbado square logo.

    So after all these numbers and comments, the result is:

    We handed out over 2700 chargers in this campaign over a period of one week, got feedback on the quality of our accessories, got suggestions how to make them even better, and made a small positive impact on many customers by introducing them to the Turbado world

    What the customers received was: an envelop, USB charger with Turbado logo, lightning cable with Turbado logo, brochure about Turbado and its benefits over regular purchase

    Turbado.sk welcome package

    Turbado.sk welcome package

    and the brochure is a two sided, A5 sized info material, you can view the original version in SK language in this PDF: 2014-08-16 turbado.sk brochure

    I would like to thank Andrej and Sandra for their work with preparing and posting all those letters, answering every customer’s question in a timely manner and keeping Turbado.sk heading in the right direction — introducing Turbado and its Premium Services to current iPhone owners, so they know us, understand us and are able to experience us with their next iPhone purchase.

    And we at Turbado send our Thanks to every visitor and interested person, even if you don’t shop with us at this time. Turbado.sk prepared an additional thank you note, worth sharing:

    turbado.sk dakujeme

    turbado.sk dakujeme

     

    Thank you all and let’s work together towards a common goal, to be more satisfied with our choices and to be able to revert anytime if we don’t like any of our choice. Turbado does just that with your electronics choices.

     
  • sd@turbado 06:56 on June 26, 2014 Permalink |
    Tags: , , , , , , turbado.sk   

    Turbado | SMS campaign in Slovakia for Turbado.sk 

    Two days ago, 24.6.2014 we launched an SMS campaign in Slovakia, which goal was to engage current iPhone owners via SMS (text message), to come to our website, register and get to know what is Turbado.

    We targeted current iPhone owners, that agreed to receive commercial SMS from the local mobile operators. The SMS we came up with, read in Slovak:

    Nic nie je zadarmo? Darujeme iPhone nabijacku zdarma kazdemu. Iba tu a teraz: http://turbado.sk/sms

    translated:

    Nothing is for free? We give away iPhone chargers to everyone. Only here and now: http://turbado.sk/sms

    When the customer clicked on the link, it took him to our page, where he entered his data: First name and last name, Address, postal code, city, phone number, email address and the model of iOS device he owns currently (drop down menu: iPhone 3G/3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5s, iPod, iPad). After the order received, we shipped out the same day or next business day a free charger with Turbado logo and a brochure to introduce our company.

    The customer could share this free charger give away on social media, where the customers coming from social media, were taken to the page http://turbado.sk/fb and to verify they have an iPhone, we also asked them to submit their IMEI number, as with this campaign, we wanted to have a database of current iPhone owners, so we can engage them with iPhone targeted offers (update your current iPhone to the iPhone 5s; pre-order an iPhone 6, etc.)

    The results we got from the SMS campaign:

    In total over 25000 SMS were sent out, first day 13000 and second day 12000 of which 3555 unique visitors came to our website and 807 of them registered on our website and we shipped out 796 chargers. in % it is over 14% click-through rate and 3.2% conversion rate from total SMS or 22.7% conversion from visitors.

    My thoughts:

    SMS is a tool, that gets out your offer to a target group of users and has a high number of views, as most of the people first read the message, then deletes/ignores it, or acts on it. When we were making our predictions, we expected a 40% click through rate and above 15% conversion rate from those who came to our website. So in one number we were disappointed, the click through rate instead of 40% was only 14%. The conversion rate was slightly higher than expected. The registration window will be open for another 2 days, so these numbers should grow a bit, but not significantly.

    And here are some pictures from the campaign:

    1) this was the picture used to share on Facebook and Google+

    Turbado.sk SMS campaign FB picture

    Turbado.sk SMS campaign FB picture

    2) Our colleague Janka sticking those labels to those almost 800 envelopes with our brochure and a free charger.

    Turbado.sk labeling of envelopes with a free charger

    Turbado.sk labeling of envelopes with a free charger

    3) Turbado.sk’s office in Presov, Slovakia, is proud to present a hand painted replica of Pablo Picasso’s Las Meninas, which I saw with Andrej Vargecko (manager of Turbado.sk) in Barcelona and we both liked it so much, that we had to have it painted for us and look at it while at the office.

    Turbado.sk Picasso Las Meninas and iPhone charger

    Turbado.sk Picasso Las Meninas and iPhone charger

    4) And this is what the customers get: Turbado labeled USB charger, with IC protection, each charger tested manually in China up to 3000 Volts and each charger passing the test. High quality product, with output 5V and 1A (+-1%), it is the kind of a product you can use for many years to come = Turbado quality in action, with next business day exchange if it fails you. Even if you got it free, we stand by it with our Turbado warranty.

    Turbado charger

    Turbado charger

     
  • sd@turbado 10:40 on June 4, 2014 Permalink |
    Tags: Belgium, job, Netherlands,   

    Turbado | Positions opened at Turbado NL, BE 

    We love talented and enthusiastic persons. Please get in touch with us if you feel you would be a great addition to our team in any country, in any place.

    We seek great colleagues mainly for these positions:

    On behalf of our international partner, Turbado SE, who is a dramatically growing e-commerce operator in the field of consumer electronics already present with subsidiaries in Spain, France, Poland, the Czech Republic, the Slovak Republic and Hungary, currently opening in Austria and Germany and further expanding its operations in the rest of the EU, we are looking for a talented manager to build up and coordinate our nationwide operations in the Netherlands as a

    Country Webshop Manager in Netherlands

    Tasks:

    • Represent the local subsidiary of the international parent company
    • Manage the daily operation of the webshop
    • Control all processes related to webshop operation and customer service
    • Make sure the service quality meets defined standards
    • Establish, develop, motivate and control webshop team
    • Meet sales targets
    • Communicate with customers
    • Report to higher management at international level

    Requirements:

    • Degree in economics, commerce, marketing or related
    • Excellent written and oral communication skills in English and Dutch
    • Experience with local administrative system
    • Local residence
    • Customer oriented attitude
    • Entrepreneurial thinking
    • Precise personality, attention to detail
    • Good organization skills
    • Good problem solving skills
    • Quality conscious thinking
    • High level computer user skills
    • Good understanding of the internet and online communications
    • Minimum 2 years of experience and proven success in people management
    • Webshop management experience desired

    What we offer:

    • Opportunity to grow with the company
    • Opportunity to work in an international environment
    • Permanent contract
    • Basic salary + performance based bonuses

    How to apply:

    If you want to apply, please send your resume and motivation letter in English to hr@turbado.nl

    ——————

    Country Webshop Manager in Belgium

    Tasks:

    • Represent the local subsidiary of the international parent company
    • Manage the daily operation of the webshop
    • Control all processes related to webshop operation and customer service
    • Make sure the service quality meets defined standards
    • Establish, develop, motivate and control webshop team
    • Meet sales targets
    • Communicate with customers
    • Report to higher management at international level

    Requirements:

    • Degree in economics, commerce, marketing or related
    • Excellent written and oral communication skills in English and Flemish
    • Experience with local administrative system
    • Local residence
    • Customer oriented attitude
    • Entrepreneurial thinking
    • Precise personality, attention to detail
    • Good organization skills
    • Good problem solving skills
    • Quality conscious thinking
    • High level computer user skills
    • Good understanding of the internet and online communications
    • Minimum 2 years of experience and proven success in people management
    • Webshop management experience desired

    What we offer:

    • Opportunity to grow with the company
    • Opportunity to work in an international environment
    • Permanent contract
    • Basic salary + performance based bonuses

    How to apply:

    If you want to apply, please send your resume and motivation letter in English to hr@turbado.be

     

    Turbado loves Netherlands

    Turbado loves Netherlands

    Turbado loves Belgium

    Turbado loves Belgium

     
  • sd@turbado 09:18 on May 29, 2014 Permalink |
    Tags: , , Jacqueline de Rojas, Mike Cartwight, Mikkel Svane, satisfaction, SUCS, , ,   

    Turbado | The Art of Customer Satisfaction 

    Yesterday, May 28th, 2014 me and Matej have attended a Conference in London, called The Art of Customer Satisfaction, organized by Zendesk.

    We received a nice intro by Mikkel Svane, Zendesk CEO (a fresh IPO company on the NYSE, congrats there!) to tell us the basics of understanding our relationship with customers:

    1) Don’t overestimate your importance in the customer’s life (we are only a tiny bit in the customer’s whole life, and not an important one 😉

    2) Consider the entire customer experience (all the touch points the customer has with our company are important, during the whole cycle, from birth to death)

    3) Recognize the right relationship and adapt (as in real life, you have different relationships with different people, the same is true with our customers, everyone is different, accept it)

    4) Be something actual humans can relate to (put a face and name to our brand, don’t be just a page on the internet, show the customer we are human and we live and work)

    5) Be transparent (show and say everything you know, to all customers and interested parties. There isn’t really anything to hide, we are transparent and want to stay transparent)

    6) Empower your people to do what’s best (our customer support agents must understand what’s best for the customer and it is the best for the company. And we must give the trust and tools for our people to satisfy our customers)

    7) Put a face to your customer (when dealing with many calls, emails, tickets … we tend to forget that our customers are real people. If we put a face to the customer, we are reminded at each step, that we do it for that person)

    thank you Mikkel, it is a very nice summary!


    Next on stage was, among others, also Mrs. Jacqueline de Rojas, a very energetic woman, responsible for digital activities and direction of whole Home Retail Group PLC, with and army of over 40000 customer satisfaction agents. 8-o

    And one of the many interesting things we learned from her was that to achieve satisfaction on customer service performance, it is important to have:

    • friendliness of representative, how much you like to help others
    • speed of response, how quickly your call for help is answered
    •  speed of resolution, how quickly your issue is resolved

    and she recommended a book called Global Tilt by Ram Charan


    and many other interesting subjects came up:

    WHAT DOES OMNI-CHANNEL CUSTOMER SERVICE MEAN TO RETAIL CUSTOMERS

    USING CUSTOMER SERVICES TO BUILD TRUST IN A DIGITAL WORLD

    EMBEDDING SUPPORT INTO THE CUSTOMER EXPERIENCE

    MEASURING FOR CUSTOMER ENGAGEMENT

    EMPLOYEES AS CUSTOMERS, WHAT NEXT FOR INTERNAL IT HELPDESKS?

    SCALING SUPPORT AS YOU GROW

    HOW SOCIAL CAN CUSTOMER SERVICES BE?


    I wanted to meet, but didn’t find him after the conference, Mr. Mike Cartwight from Expedia EAN, I wanted to ask him about the affiliate network he built at Expedia, it is an interesting subject, that we at Turbado could grow in, to offer Turbado Solutions to affiliates, other companies all over EU and have a positive impact on the whole market and economy.

     

    Turbado - The Art of Customer Satisfaction

    Turbado – The Art of Customer Satisfaction

     

     
  • sd@turbado 21:24 on May 20, 2014 Permalink |
    Tags: relax, solutions,   

    Turbado | Frustrated about spending money on electronics? 

    Frustrated about spending money on electronic gizmos and gadgets only to have them break down or stop working? Perhaps you’re simply fed up with buying technology products only to find yourself with no use for these products a short distance down the road. Whatever is ailing you as the source of your woes over wasting money by making permanent purchases on things you don’t necessarily need forever, fear not because a solution exists. This solution is not a traditional one, but rather an innovative display of creativity. Turbado offers a unique rental experience to help safeguard our customers against the classic pitfalls associated with traditional methods of retail. By renting your electronic devices from us, peace of mind is available for all. Next day delivery ensures that products are provided promptly with swift rapidity and users are not forced to wait excessively for the quality products they demand. Swaps can be made within 24 hours to replace items with the same or similar models to best meet the needs of any given situation. Furthermore, products are insured by a 30 day money-back guarantee in the event that complete satisfaction might not be obtained for any reason, during which a free trial period further ensures customers can feel confident with their rentals. Long term rentals are easier than ever with Turbado because products can be ordered with ease by phone, in person, or online. Deposits are made up front for products, at reasonable and competitive rates, while rental fees are astonishingly affordable. In total you never pay more than if you have bought the product elsewhere.  The ease with which customers can secure reliable products for their personal use is what sets Turbado apart from others. There is no need to waste money elsewhere when you can rent from us with the utmost shopping security and buying confidence. Pre-defined price levels cement life-long buy-back guarantees so that you never have to get stuck with an item for which you have no use again. When a product stops serving its purpose for you, sell it back to us for an agreed upon value and feel confident that you haven’t wasted money on some chunk of technology, only to have that item become obsolete and end up collecting dust in some closet or dresser drawer. Turbado takes all of the risk out of purchasing products by offering innovation through uniquely structured rental programs aimed to ease the customer into an enveloping embrace of utter satisfaction.

     

    Relax with Turbado

    Relax with Turbado

     
  • sd@turbado 11:12 on April 27, 2014 Permalink |
    Tags: argep, ceneo, heureka, shopmania, ,   

    TVPartner | Today I bought 1000 pieces of iPhone 

    1000x iPhone 5s @ turbado

    1000x iPhone 5s turbado

    Business as usual at TVPartner.eu [our B2B trading company that is also supplying 99% of all goods sold at Turbado], we bought and sold 1000 pieces of Apple iPhone 5s on Friday.

    Suppliers try to push the prices up, buyers try to push the prices down, and between them is the small profit margin our trading company makes.

    We are happy about it, we make money and keep good relationship with many reliable buyers,  sellers and traders.

    TVPartner business, thanks to our colleagues Janos and Krisztina, is a pleasure to be a part of it.

     

    Turbado will be shortly starting to offer these iPhones in 5 countries and I would like to compare the online retail prices as of today in those 5 countries: Spain, Poland, Hungary, Czech Republic and Slovakia.

    Most of the price conscious buyers go and look for the best deals on price comparison websites:

    Slovakia: heureka.sk | VAT 20% | net price 440.42eur |

    Czech Republic: heureka.cz | VAT 21% | net price 11644.63czk = 424.07eur |

    Hungary: argep.hu | VAT 27% | net price 130622.05huf = 424.40eur |

    Poland: ceneo.pl | VAT 23% | net price 1906.51pln = 454.73eur |

    Spain: shopmania.es | VAT 21% | net price 463.00eur |

     

    For wholesalers [selling from their warehouse] the golden rule is to have profits above 3%. Traders [selling other’s stocks] can work with much lower profits, sometimes as low as 1%.

    So for a wholesaler to be profitable, he needs to buy in Poland below 440eur, in Hungary below 412eur and in Spain below 449.50eur and if the trader wants to get done any trades, he must have a purchase price below those prices. So the ideal business would be to buy in CZ and HU and sell in Spain and Poland.

     

    But the problem is, you won’t find anyone who will sell you even 2 pieces of iPhone at those price levels. All those lowest prices on the internet are not real. Those are all goods with incorrect prices, out of stock, second hand, operator locked, under contract, or have other handicaps. Those are not products you can build your company on, or base your customer’s trust on. The real thing sells in retail above 500 eur net. Check your closest operator shop, like Orange, Vodafone, T-Mobile and ask them for a quote on a new original unit without contract or operator logo. You can subtract the VAT and about 15% profit margin and get the wholesale price.

    Well, we at Turbado, we only give you 100% original product, you won’t find from us any handicapped units. We would love to offer our customers those low prices, but it would compromise our business operation and we want to be here for you for long time. So we want to give you the best value for your money. Free shipping to you and from you, brand new models, and best add-on services. Guaranteed. If you want to learn more about all the services we offe, check out my previous post: What is Turbado. Or read our average customer’s story to understand us even better.

     
  • turbado_HU 20:37 on April 20, 2014 Permalink |
    Tags: computer, device, drivers, it, laptop, office, pc, problem, scanner, vga   

    Turbado | IT Compatibility issues SOLVED 

    it problem solved

    IT problem solved

    Probably, you have experienced it too – as I did -, that some office devices (laptop-printer-display-phone) may not work together properly, so with Stefan we thought that we should share our common experiences here, in the frame of this blog.

    I collected the cases that I faced with:

    • “Dell Laptop arrived without drivers”

    Your Windows may have some generic drivers, but it’s almost always best to update to Dell’s listed drivers. I had problems with the wi-fi (router not detected) and with the video driver (no signal on VGA port/external display).
    Solution:
    1. Type your 7-digit service tag (you can find the code at the bottom of the laptop) to here:
    http://support.dell.com
    or
    Download the Dell System Detect software (from Dell’s support site) http://www.dell.com/support/Diagnostics/us/en/04/diagnostichome/index/quicktest
    This is an application which scans your computer to detect your service tag.
    2. Press “System Analysis” here: Show me driver updates by …
    … and you’ll get the list of drivers (touchpad, audio, vga, wifi etc.) needed – specifically to your machine . (My Dell Precision M4700 works only with the AMD vga-driver, but some M4700 use Intel drivers + nvidia.)
    The most important is the wifi, and the vga driver – eg. if you want to connect external display with vga-cable.
    3. download/install 🙂

    • “Scanning stops halfway during wifi scan”

    S: Open your wifi-manager (desktop), right click, and select: let Windows control wifi.

    • “I cannot print – with Brother printer – from iPhone. Airprint-support said, that this printer was not developed for this action.”

    S: Download a Brother application (appstore/Brother iPrint&Scan) into your iPhone and from there setup the connection /and print from iPhone.

    • “My cursor jumps to a new position while typing” (Dell laptop)

    S: Install Dell’s touchpad driver/open/turn off 2nd mouse (this “mouse” is located between on the keyboard G-H-B buttons)
    S2: In the touchpad’s driver-panel set (or just turn on 🙂 ) the sensitivity of the TouchGuard.


    Did you experience anything else? Leave a comment and we will come up with the solution

     
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