Recent Updates Page 3 Toggle Comment Threads | Keyboard Shortcuts

  • Stefan Durina 09:14 on June 9, 2014 Permalink |
    Tags: croatia, presentation, shift, shiftsplit, split, ,   

    Turbado | Shift Conference 2014 

    Last week, June 2 – June 6, 2014 our Team has been present at Shift Split 2014, a 5 days conference of inspiration, networking and awesomeness.

    Shift 2014 consists of three major parts: Shift Hackathon, Shift Challenge and Shift Conference.

    Hackaton: Compete for $ 10,000 prize fund and a unique opportunity to present your project in front of more than 1000 conference attendees and all the key people from the global startup scene! All three top teams will receive their awards on June 6, during the official awards ceremony at Shift Conference.

    Challenge: Once again, 32 top startups will compete for money prizes and media attention! The first round of pitching, preceded by intense one-on-one mentoring sessions, will take place on June 4 and if you’re chosen as one of 16 finalists you will have the opportunity to pitch at Shift Conference, on June 5 & 6. This year, all three winners get money prizes and the total prize fund is $ 15,000!

    Conference: With over a 1000 attendees and more than 30 international speakers, we will talk, discuss and explore what’s next to be disrupted in the startup world. Media representatives, investors and entrepreneurs with confirmed experience and recognition on the global startup scene will be there to share their visions and ideas with you and inspire creative discussions.

    and this is our team’s presentation at the Challenge and the Conference:

    Turbado team at Shift Split 2014

    Turbado team at Shift Split 2014

    Turbado team @ Shift Challenge 4.6.2014

    Turbado team @ Shift Challenge 4.6.2014

     
  • Stefan Durina 10:40 on June 4, 2014 Permalink |
    Tags: Belgium, job, Netherlands,   

    Turbado | Positions opened at Turbado NL, BE 

    We love talented and enthusiastic persons. Please get in touch with us if you feel you would be a great addition to our team in any country, in any place.

    We seek great colleagues mainly for these positions:

    On behalf of our international partner, Turbado SE, who is a dramatically growing e-commerce operator in the field of consumer electronics already present with subsidiaries in Spain, France, Poland, the Czech Republic, the Slovak Republic and Hungary, currently opening in Austria and Germany and further expanding its operations in the rest of the EU, we are looking for a talented manager to build up and coordinate our nationwide operations in the Netherlands as a

    Country Webshop Manager in Netherlands

    Tasks:

    • Represent the local subsidiary of the international parent company
    • Manage the daily operation of the webshop
    • Control all processes related to webshop operation and customer service
    • Make sure the service quality meets defined standards
    • Establish, develop, motivate and control webshop team
    • Meet sales targets
    • Communicate with customers
    • Report to higher management at international level

    Requirements:

    • Degree in economics, commerce, marketing or related
    • Excellent written and oral communication skills in English and Dutch
    • Experience with local administrative system
    • Local residence
    • Customer oriented attitude
    • Entrepreneurial thinking
    • Precise personality, attention to detail
    • Good organization skills
    • Good problem solving skills
    • Quality conscious thinking
    • High level computer user skills
    • Good understanding of the internet and online communications
    • Minimum 2 years of experience and proven success in people management
    • Webshop management experience desired

    What we offer:

    • Opportunity to grow with the company
    • Opportunity to work in an international environment
    • Permanent contract
    • Basic salary + performance based bonuses

    How to apply:

    If you want to apply, please send your resume and motivation letter in English to hr@turbado.nl

    ——————

    Country Webshop Manager in Belgium

    Tasks:

    • Represent the local subsidiary of the international parent company
    • Manage the daily operation of the webshop
    • Control all processes related to webshop operation and customer service
    • Make sure the service quality meets defined standards
    • Establish, develop, motivate and control webshop team
    • Meet sales targets
    • Communicate with customers
    • Report to higher management at international level

    Requirements:

    • Degree in economics, commerce, marketing or related
    • Excellent written and oral communication skills in English and Flemish
    • Experience with local administrative system
    • Local residence
    • Customer oriented attitude
    • Entrepreneurial thinking
    • Precise personality, attention to detail
    • Good organization skills
    • Good problem solving skills
    • Quality conscious thinking
    • High level computer user skills
    • Good understanding of the internet and online communications
    • Minimum 2 years of experience and proven success in people management
    • Webshop management experience desired

    What we offer:

    • Opportunity to grow with the company
    • Opportunity to work in an international environment
    • Permanent contract
    • Basic salary + performance based bonuses

    How to apply:

    If you want to apply, please send your resume and motivation letter in English to hr@turbado.be

     

    Turbado loves Netherlands

    Turbado loves Netherlands

    Turbado loves Belgium

    Turbado loves Belgium

     
  • Stefan Durina 09:18 on May 29, 2014 Permalink |
    Tags: , , Jacqueline de Rojas, Mike Cartwight, Mikkel Svane, satisfaction, SUCS, , ,   

    Turbado | The Art of Customer Satisfaction 

    Yesterday, May 28th, 2014 me and Matej have attended a Conference in London, called The Art of Customer Satisfaction, organized by Zendesk.

    We received a nice intro by Mikkel Svane, Zendesk CEO (a fresh IPO company on the NYSE, congrats there!) to tell us the basics of understanding our relationship with customers:

    1) Don’t overestimate your importance in the customer’s life (we are only a tiny bit in the customer’s whole life, and not an important one 😉

    2) Consider the entire customer experience (all the touch points the customer has with our company are important, during the whole cycle, from birth to death)

    3) Recognize the right relationship and adapt (as in real life, you have different relationships with different people, the same is true with our customers, everyone is different, accept it)

    4) Be something actual humans can relate to (put a face and name to our brand, don’t be just a page on the internet, show the customer we are human and we live and work)

    5) Be transparent (show and say everything you know, to all customers and interested parties. There isn’t really anything to hide, we are transparent and want to stay transparent)

    6) Empower your people to do what’s best (our customer support agents must understand what’s best for the customer and it is the best for the company. And we must give the trust and tools for our people to satisfy our customers)

    7) Put a face to your customer (when dealing with many calls, emails, tickets … we tend to forget that our customers are real people. If we put a face to the customer, we are reminded at each step, that we do it for that person)

    thank you Mikkel, it is a very nice summary!


    Next on stage was, among others, also Mrs. Jacqueline de Rojas, a very energetic woman, responsible for digital activities and direction of whole Home Retail Group PLC, with and army of over 40000 customer satisfaction agents. 8-o

    And one of the many interesting things we learned from her was that to achieve satisfaction on customer service performance, it is important to have:

    • friendliness of representative, how much you like to help others
    • speed of response, how quickly your call for help is answered
    •  speed of resolution, how quickly your issue is resolved

    and she recommended a book called Global Tilt by Ram Charan


    and many other interesting subjects came up:

    WHAT DOES OMNI-CHANNEL CUSTOMER SERVICE MEAN TO RETAIL CUSTOMERS

    USING CUSTOMER SERVICES TO BUILD TRUST IN A DIGITAL WORLD

    EMBEDDING SUPPORT INTO THE CUSTOMER EXPERIENCE

    MEASURING FOR CUSTOMER ENGAGEMENT

    EMPLOYEES AS CUSTOMERS, WHAT NEXT FOR INTERNAL IT HELPDESKS?

    SCALING SUPPORT AS YOU GROW

    HOW SOCIAL CAN CUSTOMER SERVICES BE?


    I wanted to meet, but didn’t find him after the conference, Mr. Mike Cartwight from Expedia EAN, I wanted to ask him about the affiliate network he built at Expedia, it is an interesting subject, that we at Turbado could grow in, to offer Turbado Solutions to affiliates, other companies all over EU and have a positive impact on the whole market and economy.

     

    Turbado - The Art of Customer Satisfaction

    Turbado – The Art of Customer Satisfaction

     

     
  • Stefan Durina 21:24 on May 20, 2014 Permalink |
    Tags: relax, solutions,   

    Turbado | Frustrated about spending money on electronics? 

    Frustrated about spending money on electronic gizmos and gadgets only to have them break down or stop working? Perhaps you’re simply fed up with buying technology products only to find yourself with no use for these products a short distance down the road. Whatever is ailing you as the source of your woes over wasting money by making permanent purchases on things you don’t necessarily need forever, fear not because a solution exists. This solution is not a traditional one, but rather an innovative display of creativity. Turbado offers a unique rental experience to help safeguard our customers against the classic pitfalls associated with traditional methods of retail. By renting your electronic devices from us, peace of mind is available for all. Next day delivery ensures that products are provided promptly with swift rapidity and users are not forced to wait excessively for the quality products they demand. Swaps can be made within 24 hours to replace items with the same or similar models to best meet the needs of any given situation. Furthermore, products are insured by a 30 day money-back guarantee in the event that complete satisfaction might not be obtained for any reason, during which a free trial period further ensures customers can feel confident with their rentals. Long term rentals are easier than ever with Turbado because products can be ordered with ease by phone, in person, or online. Deposits are made up front for products, at reasonable and competitive rates, while rental fees are astonishingly affordable. In total you never pay more than if you have bought the product elsewhere.  The ease with which customers can secure reliable products for their personal use is what sets Turbado apart from others. There is no need to waste money elsewhere when you can rent from us with the utmost shopping security and buying confidence. Pre-defined price levels cement life-long buy-back guarantees so that you never have to get stuck with an item for which you have no use again. When a product stops serving its purpose for you, sell it back to us for an agreed upon value and feel confident that you haven’t wasted money on some chunk of technology, only to have that item become obsolete and end up collecting dust in some closet or dresser drawer. Turbado takes all of the risk out of purchasing products by offering innovation through uniquely structured rental programs aimed to ease the customer into an enveloping embrace of utter satisfaction.

     

    Relax with Turbado

    Relax with Turbado

     
  • Stefan Durina 11:12 on April 27, 2014 Permalink |
    Tags: argep, ceneo, heureka, shopmania, ,   

    TVPartner | Today I bought 1000 pieces of iPhone 

    1000x iPhone 5s @ turbado

    1000x iPhone 5s turbado

    Business as usual at TVPartner.eu [our B2B trading company that is also supplying 99% of all goods sold at Turbado], we bought and sold 1000 pieces of Apple iPhone 5s on Friday.

    Suppliers try to push the prices up, buyers try to push the prices down, and between them is the small profit margin our trading company makes.

    We are happy about it, we make money and keep good relationship with many reliable buyers,  sellers and traders.

    TVPartner business, thanks to our colleagues Janos and Krisztina, is a pleasure to be a part of it.

     

    Turbado will be shortly starting to offer these iPhones in 5 countries and I would like to compare the online retail prices as of today in those 5 countries: Spain, Poland, Hungary, Czech Republic and Slovakia.

    Most of the price conscious buyers go and look for the best deals on price comparison websites:

    Slovakia: heureka.sk | VAT 20% | net price 440.42eur |

    Czech Republic: heureka.cz | VAT 21% | net price 11644.63czk = 424.07eur |

    Hungary: argep.hu | VAT 27% | net price 130622.05huf = 424.40eur |

    Poland: ceneo.pl | VAT 23% | net price 1906.51pln = 454.73eur |

    Spain: shopmania.es | VAT 21% | net price 463.00eur |

     

    For wholesalers [selling from their warehouse] the golden rule is to have profits above 3%. Traders [selling other’s stocks] can work with much lower profits, sometimes as low as 1%.

    So for a wholesaler to be profitable, he needs to buy in Poland below 440eur, in Hungary below 412eur and in Spain below 449.50eur and if the trader wants to get done any trades, he must have a purchase price below those prices. So the ideal business would be to buy in CZ and HU and sell in Spain and Poland.

     

    But the problem is, you won’t find anyone who will sell you even 2 pieces of iPhone at those price levels. All those lowest prices on the internet are not real. Those are all goods with incorrect prices, out of stock, second hand, operator locked, under contract, or have other handicaps. Those are not products you can build your company on, or base your customer’s trust on. The real thing sells in retail above 500 eur net. Check your closest operator shop, like Orange, Vodafone, T-Mobile and ask them for a quote on a new original unit without contract or operator logo. You can subtract the VAT and about 15% profit margin and get the wholesale price.

    Well, we at Turbado, we only give you 100% original product, you won’t find from us any handicapped units. We would love to offer our customers those low prices, but it would compromise our business operation and we want to be here for you for long time. So we want to give you the best value for your money. Free shipping to you and from you, brand new models, and best add-on services. Guaranteed. If you want to learn more about all the services we offe, check out my previous post: What is Turbado. Or read our average customer’s story to understand us even better.

     
  • Stefan Durina 15:04 on April 23, 2014 Permalink |
    Tags: redcoon,   

    Turbado | Redcoon vs Turbado 

    Redcoon vs Turbado

    Redcoon vs Turbado

    Redcoon was established in 2003 by Mr. Reiner Heckel | Turbado was established in 2014 by Mr. Stefan Durina

    Media-Saturn sees Redcoon as: Online sales only, targeted at price conscious buyers of electronics with no added value expectation | Turbado sees itself as Retail seller both online and later offline, targeted at price conscious buyers of electronics with expectation of long life high value add-on services

    redcoon is present in 10 countries: Belgium, the Netherlands, Germany, Denmark, Poland, Austria, France, Spain, Italy and Portugal: | turbado will be present in each 28 EU countries

    redcoon history:
    2003: Germany /  redcoon.de 
    2003: Spain /  redcoon.es 
    2003: Austria /  redcoon.at 
    2004: Portugal /  redcoon.pt 
    2005: Netherlands /  redcoon.nl 
    2006: Belgium /  redcoon.be  
    2008: Poland /  redcoon.pl 
    2008: Italy /  redcoon.it 
    2009: Denmark /  redcoon.dk 
    2010: France /  redcoon.fr

    turbado future: May 2014: Spain, Slovakia, Czech Republic, Hungary, Poland
    second half of 2014: France, Germany, Austria, United Kingdom, Netherlands, Belgium, Italy

    Redcoon Revenues for the fiscal year 2007/2008 at 138 million euros, in the fiscal year 2009/2010 at 354 million euros. turnover of redcoon in 2011 was expected 405M eur and reach 600 employees and it had a total loss of 2M eur in 2011 | Turbado is expected to be profitable from the beginning and reach 1 million orders a year in 2016/2017

    in 2013 Redcoon had 432M turnover and 650employees, no number on the profit/loss, but based on previous years, having same turnover and more employees, strongly suggests for a loss. [please leave a comment if you have more info] | Turbado launches in 2014 with 31 employees and expects to serve 100k customers in its first year in 12 countries

    Redcoon has 260k visitors a day, 180k products sold a month = 2.16M products a year — Redcoon is not considered exactly as a huge player – especially when compared to the physical locations of Media Markt and Saturn | Turbado has no visitors today, but expects to reach in one year 5M visitors in 12countries and 100k products sold that year — Turbado is still a disruptive concept we develop continually

    Redcoon’s reason why their turnover didn’t grow those years (2012 and 2013 over 2011) is, that redcoon was one of the biggest buyers on the gray market all over EU and when media-saturn bought them, they couldn’t continue buying on the gray market anymore, but had to buy from official distributors and partners — Redcoon was grown with shopping on the gray market in mind – a practice which the online retailer was not able to continue as Media-Saturn-daughter. | Turbado has strong sourcing background and offers a new business method. Apple would stamp us as Apple Authorized Service Provider and we want to be part of that Program if it gives our customers a clear advantage, like early access to the new iPhone

    Redcoon’s current numbers:
    5.5M customers in EU
    300000 products shipped a month
    650 employees in 10countries
    one warehouse in Germany with 53000m2
    260k visitors a day
    Turbado’s current numbers:
    0 customers
    0 products shipped a month
    31 employees in 6 countries
    3 warehouses in Europe with 2500m2
    20 visitors a day (mostly our collegues 🙂

    and this is the beginning of Turbado

     
  • turbado_HU 20:37 on April 20, 2014 Permalink |
    Tags: computer, device, drivers, it, laptop, office, pc, problem, scanner, vga   

    Turbado | IT Compatibility issues SOLVED 

    it problem solved

    IT problem solved

    Probably, you have experienced it too – as I did -, that some office devices (laptop-printer-display-phone) may not work together properly, so with Stefan we thought that we should share our common experiences here, in the frame of this blog.

    I collected the cases that I faced with:

    • “Dell Laptop arrived without drivers”

    Your Windows may have some generic drivers, but it’s almost always best to update to Dell’s listed drivers. I had problems with the wi-fi (router not detected) and with the video driver (no signal on VGA port/external display).
    Solution:
    1. Type your 7-digit service tag (you can find the code at the bottom of the laptop) to here:
    http://support.dell.com
    or
    Download the Dell System Detect software (from Dell’s support site) http://www.dell.com/support/Diagnostics/us/en/04/diagnostichome/index/quicktest
    This is an application which scans your computer to detect your service tag.
    2. Press “System Analysis” here: Show me driver updates by …
    … and you’ll get the list of drivers (touchpad, audio, vga, wifi etc.) needed – specifically to your machine . (My Dell Precision M4700 works only with the AMD vga-driver, but some M4700 use Intel drivers + nvidia.)
    The most important is the wifi, and the vga driver – eg. if you want to connect external display with vga-cable.
    3. download/install 🙂

    • “Scanning stops halfway during wifi scan”

    S: Open your wifi-manager (desktop), right click, and select: let Windows control wifi.

    • “I cannot print – with Brother printer – from iPhone. Airprint-support said, that this printer was not developed for this action.”

    S: Download a Brother application (appstore/Brother iPrint&Scan) into your iPhone and from there setup the connection /and print from iPhone.

    • “My cursor jumps to a new position while typing” (Dell laptop)

    S: Install Dell’s touchpad driver/open/turn off 2nd mouse (this “mouse” is located between on the keyboard G-H-B buttons)
    S2: In the touchpad’s driver-panel set (or just turn on 🙂 ) the sensitivity of the TouchGuard.


    Did you experience anything else? Leave a comment and we will come up with the solution

     
  • Stefan Durina 10:50 on April 15, 2014 Permalink |
    Tags: , ,   

    Turbado | iPhone 5s user manuals of different models 

    This article shows the different models of iPhone 5s and the user manuals included

    iPhone 5s bought in an iStore in the Caribbean, US specs

    iPhone 5s, Silver, 32GB Part Number: ME300LL/A, Model A1533, EAN code: 885909727391

    Designed by Apple in California  Assembled in China

    Apple Inc., 1 Infinite Loop, Cupertino, CA 95014 USA  602-8181-A

    sticker code on the back of the box: 826-0295-A

    included manuals and brochures inside the box: 034-7326-A and 034-6873-A

    iPhone 5s, silver, 32GB, USA ME300LL/A

    iPhone 5s, silver, 32GB, USA ME300LL/A

     


    iPhone 5s bought on apple.fr in France, EU specs

    iPhone 5s, Gold, 16GB Part Number: ME434F/A, Model A1457, EAN code: 885909784981

    CE 0682 Approved in all EU countries

    Designed by Apple in California  Assembled in China

    Apple Inc., 1 Infinite Loop, Cupertino, CA 95014 USA  602-8181-A

    sticker code on the back of the box: 826-0299-A

    included manuals and brochures inside the box: F034-7326-A and F034-6874-A

    iPhone 5s, gold, 16GB, France  ME434F/A

    iPhone 5s, gold, 16GB, France ME434F/A

     


     

     
  • Stefan Durina 00:22 on April 14, 2014 Permalink |
    Tags: , review, story, ,   

    Turbado | A Turbado story of an average customer 

    A Turbado story told by an average customer:

     

    I go on Google and I look for the best price on iPhones.

    I select my favorite price comparison website and compare the prices of iPhones.

    I look at the lowest price, a shady offer. Second lowest, bad reputation, third lowest, Turbado.

    It says there that they will instantly replace my damaged iPhone under the 2-years warranty no-questions-asked. Free shipping, 30 days money back.

    Ok, that sounds like a good offer. So I click on it and go to Turbado.eu.

    They claim they will exchange my iPhone if I have any issues with it under the manufacturer’s warranty. I don’t need to wait for weeks to get my phone repaired, I just have it replaced. That’s new, I like it.

    So I go ahead and I order it. The payment method I choose is Paypal, more secure. Done.

     

    The following business day:

    The UPS just came by and I now have my new iPhone. Wow, great, free next day delivery.

     

    The following 2 days:

    For 2 days I don’t sleep, I play with my new phone and I love it. My friends love it, my 1 year old son loves it.

     

    2 months later:

    I am settled in – it seems as if I have always used an iPhone and I cannot imagine a day or my life without it.

     

    Another 2 months pass:

    I start experiencing some issues with my phone, it is restarting by itself occasionally, I will install the updates today.

     

    Afternoon that same day:

    My phone is rebooting more often now, so I install the latest iOS. After 30 minutes, after the installation starts, the phone restarts. And restarts again. And again. And again. Oh shit, I try to turn it off, nothing happens, it keeps rebooting. I put it back on the charger, now it finally boots up and works. But anytime I take it off the charger, in an hour it starts rebooting again, until I put it back on the charger. I need my phone for serious work, I cannot work like this!

    I call Apple, report my problem and they send UPS to pick up my phone. They provide a box for shipment.

     

    One week later

    Apple calls me and tells me that the phone is damaged and the repair will cost 220 euro, as it is not covered by the manufacturer’s warranty. WHAAAAT? I paid big money, have a 2-year warranty and I want to have it repaired under warranty! Apple rep suggests I return it to where I purchased it. AHHHA! I remember, they promised an instant warranty replacement. I call them immediately: Hello, Turbado? I have purchased an iPhone several months ago and it just doesn’t work. What is the problem? Well, it keeps rebooting when off the charger. Yes, my name is… Yes, iPhone 5s, gold, 16gb. So I’m going to receive a new phone tomorrow? Really? Ok, I understand, you must charge a deposit for the second phone and I must return the old one in 10 days, otherwise I will be charged for it as if I bought a new phone. Great, send it to me!

     

    Next business day:

    UPS arrives, I get a new iPhone and I hand over my damaged one. Nice! It is new and works great. Hm, I guess this Turbado company really does what they said they would. I will keep it in mind the next time I want to buy something, I’ll just check out if they carry it too.

     

    The following business day:

    I just received an email from Turbado, saying they tested the damaged phone, it seems the battery needs to be replaced. They accept my return and will send the second deposit back. Great, I knew my phone was really faulty and I didn’t do any damage to it, I just used it normally.

     

    A year later:

    Today Apple announced they are releasing a new iPhone. It looks great, but mine is still working well and it’s under the Turbado warranty, so I am satisfied with the old model.

     

    A few days later:

    I just received a message from Turbado today, they would like to buy my current iPhone and give me a new one, I only have to pay the difference and get a brand new 2-year instant replacement warranty with the latest iPhone. That is an offer I cannot refuse. OF COURSE, I WANT THE NEW IPHONE, give it to me now!

     

    The following business day:

    UPS came by, I got my new iPhone, the latest and greatest! And I returned my old one, bye! What a great deal! I can’t express my gratitude towards Turbado and their services, and I love my iPhones even more now! Oh, and I received a nice email from Turbado too. It features a really nice painting from Franz Josef and Turbado tells me about this new feature of the latest iPhone I didn’t know about. Thank you again Turbado, for great deals, terrific customer service, impossible to refuse upgrades, and all those small touches you do for your customers. I have shared my experience with my family and friends, I proudly tell them I am with Turbado and I celebrate the things Turbado does. Turbado gives back to us and the society. I love their contributions to culture, history, nature and children through their programs, I love their retail stores with those super-sized detailed paintings. And I love them for the transparent operation, and I would love to work in a company with a culture such as Turbado’s. As long as Turbado will be around with their solutions, I will not need to look any further with my electronics’ needs. I want to have all my electronics managed by Turbado Solutions! And sorry for being emotional. But I just can’t express how much I appreciate Turbado in my life.

     

    One week later:

    My two-year old son took my new iPhone, dropped it in the kitchen and I stepped on it. The screen simply broke. Well, let me call Turbado and see what they can do for me. Hi Turbado, the screen of my new iPhone just broke, I stepped on it by accident. What can you do with it? Really? You can replace it with a new phone, I’ll just pay for the repair, but get a new phone? Wow again! So send me the new phone tomorrow, my credit card details are…

     

    The following business day:

    UPS stopped by, I have my new phone and I returned the broken one. Did I say those pickups and returns and deliveries are always free? A nice touch! I just found out, that I can buy an extended coverage plan with Turbado, in which absolutely all damages to my device are covered.

     

    Two years later:

    I am a happy customer of Turbado’s, I now have my 60″ Samsung LED TV, my GoPro Hero camera, an iPad and iPad mini, my iPhone and my wife’s iPhone from them. And I am very happy with my two-year old iPhone. I ordered it with the extended coverage plan and I never broke my phone, so Turbado emailed me today, that I am eligible to get full money back on the extended warranty as a store credit! So actually the extended warranty didn’t cost me anything at the end of the day! WOW again for the Turbado Superior Solutions. Since I am out of the 2 years warranty now, they made me an offer to buy an eternal all inclusive warranty with yearly or monthly payments, where I pay as long as I want it, they repair or replace any damages, and if I choose at any point in the future, not to have the eternal warranty anymore, I get all my money back as a store credit. Now that’s an interesting offer, I love it and I’m gonna make use of it! Maybe I will give my 2-year old phone to my mother-in-law, so we can stay in touch and if anything happens to her phone, I will just have her call up Turbado and they will solve all her problems, as they are solving mine.

    I can’t recommend them enough, all my family, friends and coworkers use Turbado now and we are letting Turbado know what other electronics we will be purchasing shortly, so they can include them in their offers. I love the idea, to be able to keep some stuff as long as I want them. Anytime they break, Turbado gets them fixed or replaced and if I feel like having them upgraded to a newer model, I can do that anytime. And it’s really easy. The good part of Turbado is, that they offer only the best quality electronics, so I don’t need to look up which manufacturer is the best for my mom’s fridge, I just order it from Turbado and I don’t need to worry about it anymore. They remind me of any substantial changes in the life of my electronics, interesting upgrades, expiring warranties, and I know I have the best things at home. Great products, great service, great people behind it and a great company that really changed my life and the way I look at my electronics. I used to buy products, now I buy the benefits they give me. And Turbado gives me those benefits and takes away all the problems I used to have and I don’t have to have anymore. I wish they had such solutions for wives and girlfriends: I could exchange them anytime I felt like it, if I loved them, I could keep them for a life long, if they broke at any point, Turbado would just repair them or replace them for the same or closest model they had, and I would get updates on how to get the most out of them during their lifetime. Wow, that would be awesome. I guess I should start my own company with wives and girlfriends and learn all the tricks from Turbado. They really nailed it!

     

    PS: I had a great set of JBL speakers from them, that got damaged during transport when I was moving and because Turbado discontinued that line of speakers and couldn’t repair, nor replace them, I got my full money back for the speakers, including the extended insurance I had paid for one and a half years. And I was sad I had to buy them elsewhere and don’t get that Turbado experience. I hope Turbado comes up with some kind of a plan, so I can buy my electronics anywhere, and get them under the Turbado roof with all the benefits Turbado offers. That really would be the ultimate solution to everything and for everyone.

     
    • turbado_HU 08:15 on April 14, 2014 Permalink | Log in to Reply

      good illustration. it provides a complex insight into our system.
      but, we should reformulate this: ” they would like to buy my current iPhone and give me a new one” (we only change the product)

      • sd@turbado 08:45 on April 14, 2014 Permalink | Log in to Reply

        this part is about the buyback program we offer. where actually the customer gets money back for his old device and get a contract for a new device, but only pays the difference. From the point of accounting it is backwards, but this story is how the customer sees it and experiences it. Our job is to make all that is necessary behind the scenes. The best services are the ones you don’t even know about until you realize you have a problem and they solve your problem and become invisible again. Just like a great insurance company (do you know of any?). They should cover you all the time and in any case, be easy to reach and communicate, but don’t disturb you when you don’t need them.

    • turbadosk 10:38 on April 14, 2014 Permalink | Log in to Reply

      Nice and very enthusiastic. Is it going to be transferred to video or audio? How many seconds it will play for? Could we make it a bit shorter?

      • sd@turbado 10:45 on April 14, 2014 Permalink | Log in to Reply

        I will hand it over to a native copywriter, to make it into a shorter story, maybe several short stories with a spin. then we could make a short video (max 1:30 minutes) and a longer video, max 3 minutes. about the videos we will see. and later we will ask for testimonials from our customers.
        and of course translated to other languages as well 🙂

  • Stefan Durina 11:58 on April 11, 2014 Permalink |
    Tags: jobs, jobs at, jobs de, jobs pl,   

    Turbado | Positions opened at Turbado PL, DE and AT 

    We love talented and enthusiastic persons. Please get in touch with us if you feel you would be a great addition to our team in any country, in any place.

    We seek great colleagues mainly for these positions:

    • PL Commercial Coordinator for Turbado Poland
    • DE Country Web Shop Manager for Turbado Germany
    • AT Country Web Shop Manager for Turbado Austria

    Commercial coordinator PL

    Tasks:

     

    • WEB shop management
    • handling new orders
    • handling customer complaints by e-mail, phone and in person
    • keeping contact with local/regional warehouse and shipping company
    • returns management
    • maintaining quality service by establishing and enforcing organization standards
    • participation in achieving the stated business goals
    • daily cash and payments management

    Requirements:

     

    • excellent written and verbal communications skills
    • customer focus
    • commercial acumen
    • attention to detail
    • responsible personality
    • multi-tasking

    What we offer:

     

    • Opportunity to work in a dynamic environment
    • Opportunity to work for a company with international background
    • Permanent contract
    • Basic salary + performance based bonuses

    How to apply:

    If you want to apply, please send your resume and motivation letter in English to anna.szypcio@turbado.pl and hr@bestcena.pl

     


     

    We also have two open positions for Turbado DE and Turbado AT  as Country Web Shop Manager with the following specification:

     

    On behalf of our international partner, who is a dramatically growing e-commerce operator in the field of consumer electronics already present with subsidiaries in Spain, France, Poland, the Czech Republic, the Slovak Republic and Hungary, and further expanding its operations in the rest of the EU, we are looking for a talented manager to build up and coordinate our nationwide operations in Germany/Austria as a

     

    Country Webshop Manager DE and AT

     

    Tasks:

     

    • Represent the local subsidiary of the international parent company
    • Manage the daily operation of the webshop
    • Control all processes related to webshop operation and customer service
    • Make sure the service quality meets defined standards
    • Establish, develop, motivate and control webshop team
    • Meet sales targets
    • Communicate with customers
    • Report to higher management at international level

     

    Requirements:

     

    • Degree in economics, commerce, marketing or related
    • Excellent written and oral communication skills in English and German
    • Customer oriented attitude
    • Entrepreneurial thinking
    • Precise personality, attention to detail
    • Good organization skills
    • Good problem solving skills
    • Quality conscious thinking
    • High level computer user skills
    • Good understanding of the internet and online communications
    • Minimum 2 years of experience and proven success in people management
    • Webshop management experience desired

     

    What we offer:

     

    • Opportunity to grow with the company
    • Opportunity to work in an international environment
    • Permanent contract
    • Basic salary + performance based bonuses

     

    How to apply:

     

    If you want to apply, please send your resume and motivation letter in English to hr@turbado.de for Germany or hr@turbado.at for Austria

     
c
Compose new post
j
Next post/Next comment
k
Previous post/Previous comment
r
Reply
e
Edit
o
Show/Hide comments
t
Go to top
l
Go to login
h
Show/Hide help
shift + esc
Cancel