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  • Stefan Durina 11:15 on July 10, 2014 Permalink |
    Tags: change for new model, iphone 5, return, , ,   

    Turbado | Our first Turbado swap ANYTIME for New Model 

    Turbado.sk in Slovakia, after its first SMS campaign has received a lot of interest, emails, phone calls, chat on Facebook and even visits to our shop in Presov, Slovakia.

    By far the most interesting feature, in the eyes of the first time visitors, is the SWAP ANYTIME FOR NEW MODEL, where we take their old iPhone and for a fee provide a new iPhone.

    So with Andrej we decided to focus our attention on that service and make it more refined and appealing for customers.

    What we did, was contact a few companies in Europe that deal with iPhone returns, a few companies that buy back iPhones in Slovakia and also we checked a few suppliers from USA and Asia, that provide A grade refurbished iPhones, and also looked at ebay.de at the current prices at which iPhones are sold.

    Based on all those information, we created a basic guideline what price to offer to the customers to buy their old iPhone and exchanging it for a new iPhone:

    1) check the price of A grade refurbished iPhone in USA (they have good quality, good quantity and good prices); convert the price to EUR (and subtract 10% for currency fluctuation)

    2) if the phone has any damage or faults, check our repair partner’s website for the costs, apply the 30% discount we have and subtract these repair costs from the base price of A grade refurbish phone

    3) send this price and calculations (we want to be transparent) to the customer and explain him how we got this price

    4) if the customer accepts the offer, we invite him to send the phone for inspection to us (we provide free pickup and delivery), or bring it in person to one of our service locations provided by PCExpres, where he can pay the difference and pickup his new iPhone with all the Turbado services we provide.

    5) the customer is reminded to turn off Find My iPhone in iOS7 and later

    6) after the phone is repaired and cleaned by PCExpres, we add new accessories to the phone and sell it to other companies that specialize in second hand electronics. And we will also launch a trial to sell these phones in PCExpres retail locations, so we can offer Turbado services to more customers, even on older models of phones.

    Here is the first iPhone 5 we bought back and upgraded to iPhone 5S to the customer, who walked in to our store in Presov, Slovakia:

    Turbado swap of iPhone 5

    Turbado swap of iPhone 5


    And these are the new accessories we changed, as the earphones were brand new, never used:

    Turbado iPhone charger and cable

    Turbado iPhone charger and cable


    And we hope to have many satisfied customers, that will change their older phones for new ones with us. Thank you

    • turbado_HU 13:45 on July 10, 2014 Permalink | Log in to Reply

      Nice. What was the price difference between the old 5 and the new 5s?

      • sd@turbado 19:36 on July 10, 2014 Permalink | Log in to Reply

        Customer paid almost 400eur for the upgrade to a new iPhone 5S, he had there malfunctioning front camera and the lock button not working + a bogger damage from the side of the phone.

        • turbado_HU 10:36 on July 13, 2014 Permalink

          I think, all of us would need a chart/xls where all of the product types (4, 4s, 5 etc), ages (in month) and the kinds of error are marked up and priced. (with this an approx. offer can be done for the interested ones…) What do you think?

        • sd@turbado 08:27 on July 14, 2014 Permalink

          yes, we are working on that right now, to find the best formula and balance, so we don’t lose money on it, and the customer gets an offer that he/she is willing to take

  • Stefan Durina 00:36 on March 30, 2014 Permalink |
    Tags: , buyback, eternal, , leasing, life, life long, purchase, rent, rental, renting, return, service systems, , , , what is turbado   

    What is Turbado 

    Turbado is a service company offering a complete solution for customers and their electronics. Be it the latest iPhone or biggest Samsung TV, Turbado gives customer the ease of mind with its solutions. Instant warranty exchange, anytime upgrade for the newest model, guaranteed buy back program with pre-determined prices. Long term rentals, easy trade-in process, and superior customer care are all present at Turbado, a privately-held company based in Bratislava, Slovakia and operating in each EU country.

    What is Turbado

    What is Turbado

    Turbado is an all-in-one package: Easy Purchase, extended services, innovative business model, incentivised return, re-use, repair and replacement of consumer electronics.


    • Buy a product based on need and desire
    • Competitive price and 24 months manufacturer warranty
    • Quick and reliable delivery

    Service systems:

    • Providing a service system based on an existing product to extend lifetime and optimise performance.
    • Providing an instant repair or replacement during 24 months

    Rent & Leasing:

    • Long-term rental of products to users with a linked service to extend life and optimize performance.
    • Short term rental of products at strategic points in major cities. Cheaper than ownership for the user. maximizes asset utilization.
    • Business to business rental, cheaper access to a product for the renter
    • Conventional rental of a product for short time – enables access to better products without full cost of product.
    • Long-term benefits of products linked to rich product support

    Incentivised return & re-use:

    • Collection of used products to ensure they are passed on to an appropriate re-use system.
    • Incentivised return – Encourages customers to return used items for an agreed value. Customers gain value for unwanted items and recycle products via a convenient system. Collected products are refurbished and sold for re-use on appropriate markets.
    • Incentivised re-use – Remanufacturing of products to extend their lifetime. Cheaper than full replacement for customers and reduces quantity of materials required to keep an asset running.
    • Asset Management – Collection, refurbishing and re-sale of used products. Reduces the quantity of raw materials required to meet the market need.

    Long life:

    • Long Life – Products are designed to have a long life time with durability, reducing consumption.
    • Reducing consumption – Employer pays employee to buy a computer for use at work and at home, along with a support package. Reduces quantity of products required to meet market need, reducing number of work computers lost and improving employee motivation.
    • Life long services – Superior Support is provided for all customer’s purchases for life long, instant repairs and replacements, incentivised returns or re-uses and replacements when customers needs or desires them. Always in mind to maximize asset utilization and to minimize negative impact on society and environment.

    Turbado Future:

    • Peer-to-peer – Online exchange of products between householders with feedback system. Reduces cost of ownership for users and allows access to a wide range of garments.
    • One service for all – All household products managed under one reliable service for life long. Returning, re-using, replacing anytime and anywhere.
    • everyone everywhere – purchases from any retail channel all come together under one roof. No matter where you buy your electronics, Turbado takes care of you, for you.




  • Stefan Durina 23:49 on March 26, 2014 Permalink |
    Tags: find my iphone, find my phone, ios, ios 7, , return   

    iPhone 5s returns 

    Important note:
    Apple iPhone, iPad and iPod touch devices that use iOS 7 and above need to have “Find My iPhone/iPad/iPod” turned off before returning it

    How to Turn Off “Find My iPhone/iPad/iPod”

    This example is for an iPhone with iOS 7:

    1. Tap on your “Settings” icon and go to the “iCloud” section
    2. If “Find My iPhone” is turned on, tap the slider to turn it off
    3. Enter your Apple ID password and tap “Turn Off”
    4. Verify that “Find My iPhone” has been turned off
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